Privacy Policy

1. Introduction

At Sando, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”), interact with us, or make enquiries.

2. Who we are

Sando Rotary Equipments Pvt Ltd (hereafter “Sando”) is an industrial pumps and valves manufacturer located at:
B-401 Mahalaxmi Center, Kandivali West, Mumbai-67, India.
We operate the website https://www.sandogroup.com.

3. Information we collect

We may collect the following types of information:

• Personal data you provide: Name, company name, job title, email address, phone number, postal address, and any other information you submit via enquiry forms, quote requests, contact forms, or email.
• Technical / usage data: IP address, browser type and version, time zone, pages visited, time spent on pages, referral source, device identifiers, operating system, and diagnostic data.
• Cookies and tracking technologies: We may use cookies, log files, web beacons, and analytics tools to enhance functionality and analyse Site usage.

4. How we use your information

We use your information for the following legitimate purposes:

• To respond to enquiries, provide quotes, products, services, or requested information.
• To manage our relationship with you (confirmations, updates, support, administrative notices).
• To operate, maintain, and improve the Site, products, and services.
• To analyse usage, monitor performance, and plan improvements.
• To comply with legal obligations or protect our rights, property, or safety.
• Where permitted, to send marketing communications (you can opt out at any time).

5. Legal basis for processing (where applicable)

When required (e.g., under GDPR for EU residents), we rely on: consent, performance of a contract, legitimate interests (such as improving our business and Site), or compliance with legal obligations.

6. Disclosure of your information

We may share your data with:

• Our group companies or affiliates.
• Trusted service providers (hosting, analytics, email services, etc.).
• Professional advisors or regulatory authorities when required.
• Third parties in case of merger, acquisition, or asset sale.

7. International transfers

As we operate globally, your data may be transferred to and processed in countries outside your residence (including India). We ensure appropriate safeguards (e.g., standard contractual clauses) are in place as required by law.

8. Retention of your information

We retain personal data only as long as necessary for the purposes described, or to meet legal, accounting, or reporting requirements. When no longer needed, data is securely deleted or anonymised.

9. Your rights

Depending on your location, you may have the right to:

• Access, rectify, or erase your personal data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.

To exercise these rights, please contact us using the details below.

10. Children’s privacy

Our Site is not intended for individuals under 18. We do not knowingly collect data from children. If such data is discovered, it will be deleted immediately.

11. Security

We implement appropriate technical and organisational measures to protect your data. However, no internet transmission or electronic storage method is 100% secure.

12. Cookies and tracking technologies

We use cookies to improve your experience and analyse usage. You can control cookies via your browser settings. Disabling cookies may affect Site functionality.

13. Links to other websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.

14. Changes to this Privacy Policy

We may update this policy from time to time. Material changes will be posted here with an updated “Last Updated” date. Continued use of the Site constitutes acceptance of the revised policy.

15. Contact us